Refunds and Returns
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Craft Circus within three (5) days of the receipt of the order. A copy of the relevant invoice must accompany returned items.
All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be replaced or refunded.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Craft Circus cannot accept any liability for damage or loss of goods returned to us whilst in transit.
Any returns arriving COD or collect will be refused.
For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us within 30 days of purchase, however a re-stocking fee of 20% will apply. If the goods were sent under 'Free Shipping' the original freight cost will be recovered by Craft Circus and deducted from the refund amount. To qualify for this return policy you must provide the original invoice number and date of purchase.
For goods that are under warranty, the items must be returned to us within 14 days of a claim. We can not be responsible for goods that are returned to us outside of the warranty period. Depending on the product, we may refund/replace under warranty if within a 3 month period. Selected crafting machines have a one year warranty. Please note commercial or business use of electronic cutting tools voids warranty. Please call the office to discuss all warranty claims or for more information regarding this.
If you have any questions about the return of your item, please e-mail us or call 0409169667. Be sure to include your invoice number and e-mail address with any correspondence.